Effective date: 31 July 2026.
These Terms and Conditions (“Terms”) govern every booking placed with TaxiGVA (“TaxiGVA”, “we”) through our website, the booking.taxigva.ch platform, by phone, by WhatsApp, by email, or under a corporate account agreement. By placing a booking you confirm that you have read, understood and accepted these Terms. If you book on behalf of a third party (assistant, concierge, hotel, family member, employer), you confirm that you are authorised to bind the actual passenger to these Terms.
1. Provider
TAXI GENEVE – GENEVA AIRPORT, sole proprietorship, trading as TaxiGVA
Rue du Valais 4, 1202 Geneva, Switzerland
UID: CHE-418.174.251 · Geneva Commercial Register no. CH-660.0.514.024-4 (registered 16.02.2024)
Phone and WhatsApp: +41 76 202 06 06 (24/7)
Email: [email protected]
Booking platform: booking.taxigva.ch
2. Booking and confirmation
A booking is confirmed only upon receipt of our written confirmation, by email or via the booking platform. The confirmation states the pickup location and time, the destination, the vehicle class, the agreed price, and any special instructions.
You are responsible for the accuracy of the information provided, in particular the flight number, terminal and sector (Swiss or French side), a phone number reachable on the day, and the exact pickup address. We are not liable for delays or missed pickups caused by inaccurate or incomplete information you supplied.
Lead times: bookings are accepted up to 3 months in advance. For airport transfers we recommend booking at least 24 hours ahead. Immediate rides are possible with an indicative lead time of 15 minutes, subject to fleet availability.
3. Pricing
Our rates are fixed prices guaranteed at booking, in Swiss Francs (CHF), with no meter. The price confirmed at booking is the final price.
Included: the vehicle, the chauffeur, fuel, all tolls and motorway vignettes, the standard waiting time defined in section 5, real-time flight tracking, meet-and-greet in the arrivals hall with a name sign and luggage assistance, and on-board Wi-Fi and bottled water depending on vehicle class.
No surcharge applies at night, at weekends or on public holidays, nor for traffic or surge pricing.
Not included: gratuities (entirely at your discretion — 5 to 10 % is customary in Switzerland and never compulsory), additional stops not declared at booking, waiting time beyond the allowances defined in section 5, child seats, parking fees at private events, and services priced separately.
Quoted rates apply to the date and time of the booked ride; they may change for subsequent bookings without notice. Corporate account rates are governed by the applicable framework agreement.
4. Payment
Accepted payment methods: credit card (Visa, Mastercard, American Express) on board, Twint, cash in CHF and EUR. Corporate account holders may pay by bank transfer under the terms of their framework agreement (monthly invoicing).
We may request a deposit or advance payment before confirming a booking, in particular on long-distance journeys.
5. Waiting time and additional services
Geneva Airport pickups. Waiting is free for 60 minutes from actual landing for international flights and 30 minutes for domestic flights. Beyond that, a surcharge of CHF 1.00 per minute applies.
We track your flight in real time: in the event of a delay, an early arrival or a terminal change, the chauffeur adjusts his arrival time. No surcharge is charged because of a flight delay.
All other pickups (home, hotel, business address): 15 minutes free waiting from the confirmed pickup time, then CHF 1.00 per minute.
Child seats. Infant carrier (0–12 months, up to 13 kg), child seat (9 months–4 years, 9–18 kg) and booster (4–12 years, 15–36 kg) are available on request and must be specified at booking. Surcharge of CHF 30 per seat.
Ski equipment. The V-Class carries up to 6 pairs of skis or snowboards in addition to the luggage of 7 passengers; roof racks are available on request. Oversized luggage (bicycles, bulky sports equipment, prams) must be declared at booking.
6. Cancellation and modification
Cancellations and modifications must be sent to us through a traceable channel — email to [email protected], WhatsApp, or the booking platform.
Cancellation scale, calculated from the confirmed pickup time:
- More than 48 hours before: no charge
- Between 48 and 24 hours before: 50 % of the booking amount
- Less than 24 hours before: 100 % of the booking amount
Free modification (time, address, vehicle class) within the free-cancellation window, subject to fleet availability. A modification requested outside that window may be accommodated at our discretion; if it requires a higher vehicle class, that class’s rate applies.
Force majeure. In the event of a documented airline cancellation, weather conditions causing road closures, illness certified by a medical certificate, or any other event outside your reasonable control, cancellation fees are waived: the ride is rebooked free of charge or refunded in full.
7. No-show
If the passenger does not appear at the pickup point by the end of the applicable waiting allowance (section 5), the booking is treated as a no-show and the full fare remains payable.
To avoid a no-show, please ensure the phone number provided at booking is switched on, has coverage (roaming or a local SIM) and is monitored on the day of travel.
8. Vehicle and chauffeur
We undertake to provide a vehicle of the class booked (Standard, Mercedes E-Class, V-Class or S-Class). Should the booked vehicle be unavailable for reasons beyond our control, we provide a vehicle of equal or higher class at no extra cost.
All our vehicles are air-conditioned and non-smoking. From November to April they are fitted with approved winter tyres and carry snow chains where needed.
Our chauffeurs are licensed professionals, bilingual French/English as a minimum. The number of passengers and items of luggage may not exceed the approved capacity of the booked vehicle; we reserve the right to refuse carriage if it does.
9. Passenger conduct, animals and damage
Seat belts must be worn. Smoking, vaping and the consumption of narcotics on board are prohibited. We reserve the right to terminate a ride in the event of dangerous, aggressive or unlawful behaviour, without refund.
Animals. Small animals are accepted in a carrier or transport bag and must be declared at booking. Assistance and guide dogs are accepted unconditionally and at no extra charge. Large animals are subject to prior agreement.
Damage. Cleaning or reinstatement costs following significant soiling or damage are charged to the customer, at a flat rate of CHF 150 and, beyond that, at the actual cost of reinstatement on presentation of supporting documents.
10. Liability
We do everything we can to provide transport in the best conditions of safety, punctuality and comfort.
Our liability is limited in accordance with Swiss law. It cannot be engaged for the consequences of events beyond our control, in particular weather conditions, closure of roads or alpine tunnels, accidents and congestion, strikes, border controls or decisions of the authorities.
We are not liable for missed onward connections where the delay results from such causes or from inaccurate information supplied by the customer. It is the customer’s responsibility to allow sufficient margin before a flight or train.
11. Lost property
Items left on board are kept for 30 days and returned on presentation of identification. Return shipping costs are borne by the owner. We accept no liability for valuables left unattended in the vehicle.
12. Complaints
Any complaint must be sent to us in writing at [email protected] within 14 days of the ride, quoting the booking reference. We acknowledge receipt and respond as quickly as possible.
13. Personal data
Data collected at booking is processed solely for the performance of the transport, payment, invoicing and customer service, in accordance with our privacy policy and the Swiss Federal Act on Data Protection (nFADP).
14. Governing law and jurisdiction
These Terms are governed by Swiss law. The exclusive place of jurisdiction is Geneva, Switzerland, subject to mandatory consumer protection provisions.
15. Changes to these Terms
We may amend these Terms at any time. The version applicable to a booking is the one in force on the date the booking is confirmed. The current version is permanently published on taxigva.ch.